We apologize for the inconvenience error message.
You should be able to open the presentation files again without getting the There was a problem and Microsoft PowerPoint was closed. Once you have verified the startup volume and it appears to be OK, THEN all you have to do is go to the Applications folder and drag Microsoft Word.app to the trash. pptx file in your computer and see if the problem has gone. These files contains the preference settings for the current user. In order to troubleshoot this issue, the most important in the list are the Powerpoint related entries, however if you are also experiencing the issue in Word or Excel, it worth to move out the other files as well. In our case, the files found here were the following:Ĭom.Ĭom.Ĭom.Ĭom. Move these files to another location (ie: to a temp folder). Here, look for Preferences sub folder and find files containing com.microsoft.* Go to Finder and navigate to the Home -> Library folder.
We used a different approach. The following workaround can help you to fix the issue and be able to open files without getting the error message.įirst, make sure to completely close any Office program (PowerPoint, Excel, Word). Close the programs and make sure the apps are not running (you can right click on the icon and then click Quit or Force Quit or check the process is not running using the Activity Monitor app on Mac). Method to Fix PowerPoint Crash Issue every time a file is openedĮven if there are many resources suggesting to uninstall and install again the copy of Microsoft Office. Even if there is a Recover work and restar Microsoft PowerPoint checkbox, most of the time the work you have been doing until PowerPoint crashed cannot be recovered.Īfter analyzing the problem, we came to the following solution.
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